General Terms of Use

codegraph is a digital studio based in Heraklion, Crete. We design and build websites, booking systems, eshops, CRM and CMS systems and mobile applications, and we run Google Ads and marketing campaigns.

This website is informational and presentational. It is not an online shop: no purchases, bookings or payments take place through it, no user accounts are created and none of your material is stored on it. The only interactive features are the contact form and the phone and email links.

You undertake to use the website lawfully and in good faith. The following are prohibited, by way of example:

• Any action that disrupts its operation or places a disproportionate load on its infrastructure.
• Unauthorised access to systems, data or accounts.
• Automated bulk extraction of content, or copying or republishing text, code or design without permission.
• Sending malicious software, unsolicited or misleading messages through the contact form.

The website is addressed to adults. By submitting an enquiry you confirm that you are over 18 and, where you are contacting us on behalf of a business, that you are authorised to represent it.

The contact form is a request for contact, not an order. No obligation arises for either party before a written agreement or written acceptance of a quote.

Any quote we issue is valid for the period stated on it and is based on the information you gave us. If the requirements of the project change, the quote is revised.

We publish no price list. Every project is quoted individually, on the basis of the needs you describe to us.

Prices, service scope, deliverables, delivery timelines, payment terms and post-launch support are set exclusively in the written quote or agreement made between us. Any indication of timing on the website is indicative only.

In the event of a conflict between these terms and the agreement, the agreement prevails.

Delivering a project usually means you supply us with text, images, logos, product data and access to third party accounts.

• You warrant that you hold the necessary rights to the material you give us and that it infringes no third party rights.
• You are responsible for the accuracy and lawfulness of the content published on your own site, and for your own legal texts such as sales terms and privacy policy.
• Delays in supplying material or in approvals move the project schedule by the same amount.
• You are responsible for safeguarding the credentials we hand over, and must tell us immediately if you suspect they have leaked.

On full payment of the agreed fee, the rights to use the delivered work, meaning the design and the code developed specifically for you, transfer to you for the purpose for which it was created.

Excluded are our tools, libraries, reusable code components and general know-how, which remain ours and which we continue to use freely on other projects. Third party and open source software stays governed by its own licences.

Until payment is made in full the deliverable remains our property, and any interim publication of it is revocable.

We reserve the right to name your project and business in our portfolio, on our website and on our social media, with screenshots or a link to the finished result. If you would rather we did not, tell us in writing and we will take it down.

Our projects often rest on third party services, for example hosting and domain providers, payment systems such as Stripe, platforms such as Shopify, email services and Google tools.

Those services are governed by their own terms and their own pricing, which you usually pay directly. We do not control their availability, policy changes or prices, and we are not liable for outages or errors originating in their systems.

Hosting, maintenance, security updates and backups are not automatically included in building a project. They are provided only where expressly agreed, with the scope and duration set out in the quote or agreement.

Any warranty of good operation covers fixing defects in our own code, not new features, content changes, or problems arising from third party changes made to the project after delivery.

We make every reasonable effort to keep the website available and up to date, but we do not guarantee uninterrupted operation. Interruptions may occur for maintenance, upgrades or reasons beyond our control.

Blog articles and other informational material are published in good faith and for general information. They are not tailored technical, commercial, tax or legal advice, and we do not guarantee particular results from applying them. Any statistics or performance figures shown on the website are indicative and are not a promise of outcome.

All content on this website, together with the source code, the design, the logo, the codegraph name, the graphics, the texts and the audiovisual material, is our intellectual and industrial property or that of our licensors, and is protected by Greek and European law.

You may view and print material for personal or internal business use. Reproduction, modification, distribution or commercial exploitation without prior written permission is prohibited. Third party trademarks shown on the site belong to their owners and are used for reference only.

Material you send us through the form, such as the description of your needs, remains yours. You grant us the right to use it solely to assess and answer your request. Our social media pages are additionally governed by the terms of each platform.

The details you enter in the contact form, namely name, email, optional phone, service of interest and message, are used solely to answer your request. They are sent by email to our address and you receive an automatic confirmation at your own email. No visitor database is kept on the website and your details are not passed to third parties for advertising purposes.

Processing is carried out in accordance with Regulation (EU) 2016/679 and Greek Law 4624/2019. You may request access to, correction of or deletion of your details at any time at info@codegraph.gr.

The use of cookies and similar technologies is described in the Cookie Policy, which also explains how to control them.

We never ask for passwords or card details by email or phone, and we never request a change of payment bank account by message. If you receive such a request, do not reply and contact us on our official details.

Website content is provided as is, for information purposes. We are not liable for indirect or consequential damage, loss of profit or loss of data arising from use of the website. Nothing in these terms limits our liability for wilful misconduct or gross negligence, or where limitation is prohibited by law.

We are not liable for delay or failure to perform caused by events beyond our control, such as network or power outages, infrastructure provider failures, cyber attacks, natural disasters, strikes or acts of public authority.

The website contains links to our clients' projects and to third party platforms. We do not control their content or policies and accept no liability for them.

These terms are governed by Greek law. For any dispute not resolved amicably, the courts of Heraklion have jurisdiction. If you are contracting as a consumer, you keep the rights granted to you by the mandatory law of your place of residence.

We always aim for an amicable resolution. Please contact us first so we can look into the matter. If you are contracting as a consumer you may also approach the Greek Consumer Ombudsman. Recourse to the courts remains your right in any event.

We reserve the right to amend these terms. The version in force is published on this page with an updated date and applies from publication. Continued use constitutes acceptance.

If any term is held invalid or unenforceable, the remaining terms stay in full force and the invalid term is replaced by the closest valid one.

For any question about these terms: